eBays Customer Service: Because Threats are a Perk
So, a Massachusetts couple got harassed – relentlessly, terrifyingly harassed – by a bunch of disgruntled former employees because they dared to publicly critique an online auction. And guess what? eBay, that bastion of trust and safety, just settled the lawsuit. A settlement! As if a check can erase the feeling of having your life turned upside down because some keyboard warriors decided to weaponize snail mail and stolen personal information.
Honestly, this isnt surprising. Corporate accountability is about as common as finding a genuinely helpful customer service representative these days. They threw a few executives under the bus, sure, but let’s be real – that was damage control, pure and simple. It’s easier to pay off the victims than actually address the toxic culture that fostered such behavior in the first place.
Im just brimming with excitement at the prospect of how much this “settlement” will improve things for future auction enthusiasts who might dare to express a dissenting opinion. Probably nothing. Expect more carefully worded apologies, more promises to do better, and absolutely no fundamental changes to the system that allows unchecked power to fester within these digital empires.
Bravo, eBay. Bravo for proving once again that your bottom line trumps everything – even basic human decency.
